You already have Wifi in your point of sale, or you plan to deploy it, and you wonder how to take advantage of it to collect customer reviews? You want to add the collection channel by Wifi?
Here it is !
Exploiting the Wifi hotspot, which is a point of passage for your customers, is a very good idea.
The Wifi connection must not be linked to the completion of the survey.
You must let your customers free to connect to your Wifi without the obligation to answer a survey. Otherwise the risk is high to lower the quality of the answers.
There are two ways to add a collection system to your stores:
The easiest and most non-intrusive way for your customers is to add the Critizr Web SDK on the Wifi connection validation page.
The customer has the possibility, if he wanted, to click on the button "Send my feedback" and answer the questions.
It is also possible to display the first question of the questionnaire directly on the landing page.
To be implemented on every page using Critizr.
More information here.
To open the survey with the selected method on your landing page:
- Add a button "Send my feedback" : here
- Add a satisfaction question (first answer directly on the landing page) : here
Technical Integration Documentation
Once your configuration has been deployed in Critizr, we will provide you a technical integration documentation that will allow you to obtain directly and very easily all the technical information necessary to integrate the Critizr widgets on your perimeter.
Updated 7 months ago