What is spontaneous feedback?

Let your customers express themselves!

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What is a spontaneous feedback?

By spontaneous, we mean all the feedback that comes from your customers without solicitation from you.

The Spontaneous mode can be used anywhere depending on your existing tools: on your website, your mobile application, Wi-Fi, Google My Business, a kiosk in-store, by SMS or QR Code, in-store display, receipt...

Integrate Critizr widgets for Collect on your web page

Add HTML widgets on your store, national, order confirmation pages...

Learn more here : Critizr widgets for Collect

Integrate Critizr on your public WiFi

Add a "Send feedback" CTA when customers are connected to your WiFi hot spot.

Learn more here : Integrate Critizr on your public WiFi

Self-usage Tablet within your point of sales

Give your customers a self-usage tablet where they can give their ratings and comments.

Learn more here : Tablet mode

GMB - Google My Business

Integrate Critizr with your point of sales in Google My Business pages to automatically retrieve reviews and provide a single CX platform for your local teams.

Learn more here : Google My Business (GMB)

SMS or QR Code

This use is perfect for an in-store display!
Ask your customers to send an SMS on a dedicated number or scan a QR code to get the Critizr survey right on the mobile.

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The configuration of the SMS or QR Code must be seen with your Critizr project contact.